How to Pick Up a Money Transfer
Money Transfer Process
The sender can go to a Western Union Location anywhere in the world and deposit the Money and get a Money Transfer Control Number (MTCN).
The sender then gives the MTCN (which is a 10 digit number) to the receiver.
The Transaction Process
The receiver can go to the location and fill a simple form called the TRM (To Receive Money).
The details of the form are verified from the software.
The customer's ID is verified.
Money is paid to the customer, as shown in the system.
Copy of TRM, ID, system confirmation and customer receipt are filed.
Note: The matter after this has not be re-written, please read the matter and let me know the change if required as these are the process and rules.
Rules and Regulations (Western Union)
A good transaction requires the following three conditions:
a) The receiver must have filled and signed the TRM Form
b) Receiver must have a valid ID (link).
c) Receiver must have correctly provided ALL of the following information:
> Name of Sender
> Name of Receiver
> Country from where the money has been sent
> Expected Amount (10% variance is permissible)
> MTCN
A transaction must only be searched by the MTCN.
Do not divulge any of the information about the transaction to the Receiver. The Receiver should not be able to see the transaction screen in case you operate with a PC.
A photocopy of the Receiver's Photo ID must be taken for records.
All payments under Rs.50,000/- must be in cash unless requested by the receiver in writing. A separate letter from the Receiver should be taken in such a case.
If any details mentioned in the TRM do not match exactly but are fairly similar, call the transcorp branch to which you are attached to.
A payment should never be made to a Receiver without marking the transaction in the system first. In case your agent is marking the transaction for you, reconfirm with them whether the transaction is marked in the system.
Payment should only be made to the Receiver and never to any representative.
Attending to customers from location other than your approved location is viewed as a violation as it may be an infringement of another location, remember to get that added into the Western Union network by contacting your Primary Agent for more details.
List of Valid IDs ( Following are valid for Indian Citizens )
Passport
Driver's Licence
Voter Card
PAN Card
Ration Card
Central Government Employee ID
State Government Employee ID
Employee ID of Armed Forces & Para-military Services
Employee ID of RBI, SEBI, TRAI & IRDA
Employee ID of Police
Bank passbook (Only if the photograph is attested by the Bank)
Postal Loyalty Card
NOTE: Employee ID refers to only IDs issued to people working with the issuing authority. IDs issued to civilian residents, etc.
by army/police are not accepted at the moment.
List of Valid IDs ( Following are valid for Foreign National Citizens )
Passport with a valid visa
Refugee Cards: Two forms of certification are valid.
a) A Refugee Card issued under The Registration of Foreigners Rules, 1939, specifying the purpose of domicile as “Refuge”.
b) Alternatively a Certificate issued by the UNHCR verifying that the recipient is a refugee. The letter must have Reference Number, File Number and Validity along with photograph of the individual.
Other Points to remember on IDs:
All IDs must have the Receiver's photograph, and should also be valid in case the ID has an expiry date.
In case the ID does not have any address or if the addresses on the ID are old or of some other city, insist on a confirmation of local address and contact number of the receiver in the TRM.
You must make an effort to ensure that the photocopy of the ID is clear and the face of the receiver is identifiable even in the photocopy.
If a person presents a passport of any country other than India, the person is deemed to be a foreigner, irrespective of the origin of the individual. Hence checking a valid visa is required.